FAQ – BRONZE BOSS LLC

FAQ

Our wholesale minimums range depending on the collection. Wholesale/Retail begin at a minimum of 6 per sku, while Private Label products begin at a minimum of 10 per sku.
Fulfillment typically takes 2–4 business days, depending on product availability and order volume. During high-volume periods, processing may take a little longer. Once fulfilled, you’ll receive tracking details via email.
Unless otherwise stated on the individual product listing, lead times are as follows:
- Wholesale/Retail: Products are always in-stock, ready to ship.
- White Label: Product packs of 10 are always in-stock, ready to ship. Product packs of 50 and gallons are made to order, fresh for you. Orders containing this quantity incur a two-week production lead time.
- Fuji Spray: Equipment typically ships in 1-3 business days from date of purchase. We do not hold stock on these items and are shipped direct from Fuji Spray's warehouse in Buffalo, NY.
- Apparel/Mats: Are made to order and typically ship in 2-7 business days from date of purchase.

Yes. Please inquire via email with the desired products you would like to sample along with your shipping address. We will prepare an invoice for you.
1. Select and purchase your desired products.
2. Upon purchase, a label requirements sheet is sent immediately to your email. If you would prefer to utilize a pre-made template, click here.
3. Print your labels with any print provider of your choice. We recommend uPrinting, Avery Labels, and Lightning Labels. White BOPP is the ideal label material due to it being water and oil resistant.
4. Once you receive your products and labels, apply your stickers. Here is a helpful tool to ensure your labels apply straight.
5. Happy selling!
If you are purchasing our pre-packaged stock products, no – you do not need to acquire additional insurance.
If you are altering the product in any way and/or purchasing in gallon sizing to be repackaged, yes – you will need to obtain additional Product Liability Insurance.

White label products are offered in our available stock packaging as stated and shown on the product listing.
Please understand that stock packaging styles and/or colors are temporarily subject to change if there are supply chain or inventory changes beyond our control. In such cases, we will make every effort to ensure the product is delivered in a similar style or design. However, the appearance of the packaging may vary slightly from the images displayed in the listing. We appreciate your understanding and assure you that the product quality will not be affected.
Yes, at this time we have the capability to customize select products for your business.
To inquire about custom formulation, please email us.

While we try to accommodate these requests, time is of the essence. Please email as soon as possible with the updated address and we will inform you if we are able to make the change or not.
If you are in need of an item quickly, please contact us via email to confirm we can ship your desired products same-day.
We utilize a variety of fulfillment centers and it is very possible that items in your order will ship from different locations. Rest assured, you will receive tracking for each item upon shipment.
Please note that fulfillment time refers to the time it takes for us to prepare and pack your order before it ships. Shipping time refers to the transit time once your package has left our facility. While we do our best to fulfill orders as quickly as possible, fulfillment can take a few business days depending on product availability and order volume.

At this time we do not offer international shipping. However, we do have an international customer base who utilize freight forwarding companies.
It's not uncommon that we sometimes see a package marked as "delivered" even though it hasn't been. This is especially common during high volume/holiday shipping. We recommend allowing 24-48 hours to account for potential internal delays with couriers.
Additionally, we ask that you double-check with neighbors, mailboxes, and around your home/business where the package may have been left. If you still aren't able to locate your package 48 hours after the package is marked delivered, please reach out to us via email. We can help file claims with carriers, but are not responsible for lost and stolen packages.
In the event your order arrives damaged, we require full photo documentation in order to submit a claim with the carrier and issue any replacements. This includes clear images of all damaged item(s), the packaging, and shipping label within 24 hours of possession based on tracking. Without this documentation, we are unable to replace or refund your order.

We are sorry to hear you received item(s) that you did not order. We require an email with photo proof of the incorrect item(s) within 24 hours of possession based on tracking. We will provide you with a return label upon confirming the incorrect item(s). Once tracking has updated, we will ship out the correct item(s).

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